Privacy Policy

Privacy Policy

Last updated: November 3, 2026

Thrive Pet takes your privacy seriously. We handle your personal information with care and do everything we can to keep it safe.

This policy covers what information we collect when you browse or shop with us, how we use it, and how we protect it.

1. What We Collect

Information you give us:

  • Your name, billing address and shipping address
  • Your email address and phone number
  • Payment details, which go securely through our payment provider

Information collected automatically:

  • Your IP address, browser and device type
  • How you use our site, such as the pages you visit and how long you stay
  • Cookies and similar tracking tools

2. How We Use It

Your information helps us:

  • Process, pack and ship your orders
  • Send order updates, answer support requests and share promotions (only if you’ve opted in)
  • Improve our website, our products and your shopping experience
  • Detect fraud and keep our site secure

We never sell, rent or trade your personal information.

3. Who We Share It With

We share only what’s needed with trusted partners who help run our store:

  • Payment processors, to handle transactions securely
  • Shipping carriers, to get your order to you
  • Email and marketing platforms, to send updates and offers if you’ve subscribed

These partners must protect your data and use it only for these purposes.

4. Cookies

Cookies help our site run smoothly. We use them to:

  • Save your preferences
  • Understand site traffic and performance
  • Tailor your shopping experience

You can turn cookies off in your browser settings, but some parts of the site may not work as expected.

5. Keeping Your Data Safe

Our site uses SSL encryption and secure servers. Payments are handled by trusted, PCI-compliant providers, and we never store your card details.

6. Your Rights

You can:

  • View, update or delete your personal information
  • Opt out of marketing emails at any time
  • Ask for a copy of the data we hold about you

To make any of these requests, email us at support@thrivepet.shop

7. How Long We Keep It

We keep your information only as long as we need it to complete your order, meet legal requirements or settle disputes.

8. Changes to This Policy

We may update this policy from time to time. When we do, the changes will appear on this page with a revised date.

9. Get in Touch

If you have questions about your privacy, reach out to us:
📧 support@thrivepet.shop
⏱ We usually reply within 12 hours